Delivery, Collection & Ordering Information
At White Sails Gallery, we take great care to ensure that every piece of artwork reaches you safely and in beautiful condition.
Buying something special from an independent art gallery is a little different from ordering a mass-produced item. Many of our paintings, prints, sculptures and ceramics are unique or produced in small numbers, and some require a little extra time and attention before they’re ready to make their way to you.
We’ve answered some frequently asked questions below, but if there’s anything else you’d like to know, please don’t hesitate to get in touch. We’re always happy to help.
How long does artwork delivery take?
For smaller artworks that we currently have in the gallery, we aim to deliver within one week.
Some pieces may take longer, particularly if we need to remove them from a gallery exhibition, arrange framing, request from the artist’s studio, or prepare specialist packaging to ensure they travel safely.
Very large or fragile artworks often require a specialist art courier who may take up to one month to deliver.
Need your artwork by a particular date? Please contact us before ordering. We’ll be happy to advise on what’s possible and will always do our best to help.
How much does postage and delivery cost?
Delivery costs vary depending on the size, weight and fragility of your chosen artwork.
Simply add your chosen piece to your basket and proceed to checkout, where the postage cost will be displayed before you complete your purchase.
Some larger or more delicate artworks require a specialist art courier. In these cases, you’ll see a message requesting you contact us for a personalised delivery quote.
Do you deliver artwork overseas?
We currently offer delivery within the UK only, following some difficulties with international shipping.
However, if you’ve fallen in love with a particular painting, print or piece of artwork and live outside the UK, please do get in touch and we can see if any options are available.
How long does it take to frame a piece of artwork?
If your chosen artwork requires framing, please allow approximately 3 weeks for this to be completed.
What does “Available to Order” or “Available on Backorder” mean?
If an artwork is marked as “Available to Order” or “Available on Backorder”, it means we don’t currently have the piece in our Dartmouth gallery, but we expect to be able to source it directly from the artist.
This usually takes approximately 2–3 weeks, depending on the artist and availability.
If you’d like to confirm that a particular artwork is definitely available, along with an estimated delivery date, please contact us before placing your order.
Alternatively, you’re very welcome to order online. We’ll then check availability with the artist and get back to you with an estimated delivery date as soon as possible.
Can I collect my artwork from White Sails Gallery?
Of course! You’re very welcome to collect your artwork in person from our gallery in Dartmouth, Devon.
If you plan to visit to purchase an item, we do recommend giving us a quick call before making a special journey, just to check that the artwork is still available and hasn’t recently been sold or reserved.
If your work is a gift:
We are happy to write a gift card at no additional cost. Please call or email us with the wording at the time of ordering.
We wrap work for shipping with a focus on protecting it, rather than presentation when unboxing. We also reuse packaging for environmental reasons. If attractive packaging is important to you, for example for a gift, please let us know and we will make this a focus.
We’re always happy to help
As a small, independent art gallery, we pride ourselves on offering a friendly, personal service.
Whether you’re choosing an original painting, a limited edition print, a beautiful ceramic or a special sculpture, we’re here to help make your purchase as enjoyable and straightforward as possible.
If you have any questions about ordering, framing, collection or delivery, please get in touch with our team at White Sails Gallery, Dartmouth, Devon.